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Returns

More time for your decision

Your satisfaction is our top priority. That's why we deliberately go beyond the statutory requirements — with an extended consideration period and fully insured return management.

Extended period

21-day consideration period

We voluntarily extend the statutory right of withdrawal to 21 days from receipt of the goods. This gives you three full weeks to make your final purchase decision at your own pace.

  • Extended period — Three weeks instead of the statutory two, from receipt of the goods.
  • Full refund — In case of return, you'll receive the purchase price back in full, in accordance with our withdrawal policy.
  • Important condition — The watch must be returned to us in unchanged original condition and with the complete scope of delivery (box, papers).

Returned securely

Insured return management

You can entrust us with the entire logistics of your return. Every shipment arranged via Uhrinstinkt is 100% insured for the full value of the goods.

  • 100% insured — Full insurance coverage for the entire value of the goods.
  • No shipping risk — You don't need to organise costly special insurance yourself.
  • Transparent costs — The direct return shipping costs are borne by the buyer; we arrange the insured specialist shipping.
  • Straightforward processing — Depending on the value of the goods, you'll receive the shipping label via our returns portal or directly by email.

Transparent conditions

Overview of return costs

The following costs apply within Germany. For international returns, costs may vary slightly — please don't hesitate to contact us.

Value of goodsCost
up to 500 € 9,90 €
501 € – 2.500 € 14,90 €
2.501 € – 5.000 € 34,90 €
5.001 € – 10.000 € 39,90 €
10.001 € – 15.000 € 49,90 €
15.001 € – 20.000 € 64,90 €
20.001 € – 25.000 € 79,90 €
over 25.000 € 89,90 €

Questions about returns or refunds?

We're here to support you personally

Our service team accompanies you throughout the entire return process — from providing the shipping label to refund.