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Cancellation policy

As a customer, you have the right to withdraw from this contract within twenty-one days without giving any reason. The withdrawal period is twenty-one days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To use your right of withdrawal, you must send us

Prestige Luxusuhren GmbH
Wendelsteiner Str. 6
91126 Schwabach
Germany

Phone: +49 9122 999900-0
Fax: +49 9122 999900-9
E-Mail: info@uhrinstinkt.de

a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

Sample withdrawal form

In order to comply with the withdrawal period, it is sufficient that you send the notification of the withdrawal right before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall refund all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, depending on which occurs first.

You must return the goods to us or hand them over to us without delay and in any case no later than within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the customer is relevant or which are clearly tailored to the personal needs of the customer,
  • for the delivery of goods that can spoil quickly or that would quickly exceed their expiration date,
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery,
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
  • for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Do you have any further questions?

You can contact our support team Mo.-Fr. from 9am to 6pm.
Hotline Germany (free of charge): 0800 8 834000
Hotline other countries: +49 9122 999900-0
E-Mail: info@uhrinstinkt.de
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